Fun and entertaining post to read on multitasking and work:
http://blogs.hbr.org/schwartz/2011/11/four-destructive-myths-most-co.html
While I've never been a fan of 'multitasking' for the reasons Tony points out, there are many examples of where 'multitasking' works (just take a look at the comments). In the end, I believe how you define 'multitasking' determines if people can effectively utilize 'multitasking'.
I would have liked some links to the research Tony used to determine they are myths.
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